
Frequently asked questions.
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DesWe walk dogs of all breeds, shapes, and sizes, provided they are friendly and well-socialised with dogs and humans! If your dog has specific needs or quirks, we’re happy to chat about whether our services are a good fit.cription text goes here
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Our group walks usually include a maximum of 6 dogs in public to ensure plenty of individual attention and a safe, enjoyable experience for everyone. We can take larger packs of dogs to our designated private land, where we don’t have to worry about members of the public.ription text goes here
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YES! We are all about the off-lead experience. With your written permission and confidence in your dog’s recall. Off-lead time is always in safe, appropriate areas away from busy roads. We will only walk your dog on lead, if they are happy to do so within a group of other dogs.
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We choose safe, open spaces like the bigger dog friendly spaces that Bristol has to offer. With open space and woodlands, where your dog can explore, sniff, exercise, and socialise safely. Usually Leigh Woods, Ashton Court, or Blaise Castle.
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Group walks typically last between 60-90minutes, we aim to be out for 90mins, but always a minimum of 60. When including collection and drop-off, cleaning etc, your dog will be out for a little longer.
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Don’t worry — we always towel-dry muddy paws and bodies as best we can before bringing your dog home. We recommend leaving a towel by the door on wetter days too as back up. If you have access to a hose for a proper wash off, we love that!
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We do not have regular solo slots, but if your dog is staying with a grandparents or friend locally to our home we can often help on the odd occasion.
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Of course. Just get in touch — we’ll always do our best to fit in extra walks where availability allows.
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Yes — we’re fully insured for public liability, pet care, and key holding for your peace of mind.
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We currently cover a wide area, If you’re unsure whether you’re within our range, just drop us a message and we’ll let you know.
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We usually are given keys to your home, all keys are securely labelled and stored in accordance with our insurance policy. Or we have access to a key-safe at your home. By having access to your home/dog we don’t have to wait for you to be available, which can often hold up the route.
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A lot of the dogs we walk are like minded, as are their owners. If your dog is nervous we can build them up through various means – if we are in agreeance that a group walk could be good for them. We’ll always discuss your dog’s temperament before meeting, and then during our initial meet-and-greet, and we are totally transparent about their behaviour on our walks. Not all dogs are suited to our walks, and that’s okay! We can help find someone who might be able to help with your dog’s needs.
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Safety comes first. We’ll adapt walks in severe heat, storms, or icy conditions and keep you informed of our offering. There are various ways we can deal with the weather. Cancelling during extreme weather is totally fine – you know your dog best.
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Yes — we carry fresh water when its super hot (always have water and bowls in our vehicles), and generally head to spaces where water is available, dog-friendly treats (with your permission), and towels for muddy paws. If your dog has allergies or dietary restrictions, just let us know, we can keep a store of specific treats for your dog no problem.
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Definitely. We always offer a free meet-and-greet in your home, so we can suss their environment, and of course so you and your dog can get to know us before joining the pack.
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This is dependent on whether you are;
Adhoc client - we kindly ask for at least 48hours notice for cancellations.
Regular weekly spot with us.. you will have an allocation of day you can take within the year, which can be taken up to and even on the day. We can roll your payment over to another walk if you are within your allocation.
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Your dog’s safety is our top priority. In the event of illness or an emergency, we’ll contact you immediately and, if needed, take your dog to your nominated vet. If we cannot get hold of you or any of your emergency contacts we will contact your vet, and if we cannot get hold of them we will use our nominated vet. You will be responsible for all bills and charges of your pet, no matter who helps.